Shipping policy
Shipping Policy
Last updated: July 30, 2026
1. Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing may take slightly longer.
2. Shipping Times We ship worldwide from our supplier warehouses. Estimated delivery times:
- Israel (domestic): 7–21 business days
- International: 14–30 business days
These are estimates and are not guaranteed. Delays may occur due to customs, carrier issues, or high demand periods.
3. Shipping Costs Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders.
4. Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number (where available). Please allow 3–5 business days for tracking information to update.
5. Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer. New HorizoneHome has no control over these fees and cannot predict their amount.
6. Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us. We will do our best to assist, but we are not responsible for delays caused by carriers or customs authorities.
7. Wrong Address Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
8. Contact Us For shipping inquiries, please reach out through our website's contact page.